Support

Phone: Dial (866) 382-5932 and select “1” for Support. Please note that your request will be handled by the Amazing Charts support team, as PetTracks utilizes the Amazing Charts product system. Phone support works on a “Call Back” system. Leave a message and we will triage your call, send an acknowledgement to the email account on record, and call you back at the earliest opportunity.

Email: Reach out to support@amazingcharts.com at any time to schedule an appointment. Please reference that you are a PetTracks user in the email.

To Give Us Remote Access to Your Desktop: To solve problems in the most efficient way possible, clients can invite our expert technicians to remotely access their computers. Click here and enter the code.

Support is available on weekdays from 8am to 8pm ET, with the following exceptions: New Year’s Day, Memorial Day, Independence Day, Victory Day (8/13), Labor Day, Columbus Day, Veteran’s Day, Thanksgiving, Christmas Eve, and Christmas.