The clinic had been using paper charts for its small animal and equine services clinic, and faced critical bottlenecks without an electronic records system, including:
- Having to handwrite prescription labels
- Getting through the check-out process
- Physical exam findings were all written on carbon copy paper and then transcribed by staff
These were all very time consuming, manual processes that limited the overall throughput of the clinic.
“I found that my ability to see more patients was completely limited by my handwritten checkout process. Medical records, instructions, and labels for any dispensed product all were handwritten which caused a bottleneck at checkout and dominated the time of my staff.”